Return and refund policy

Merchandise Exchange and Refund Terms

We aim to provide a straightforward and customer-friendly exchange and refund process. Please review the following terms to ensure your request meets our criteria:

  • Non-Returnable Items: Springs and logic boards are not eligible for return. This policy ensures the safety and integrity of essential components.

  • Eligibility Period: You have up to 14 days from the delivery date to initiate a request for an exchange or refund. Click here to initiate the return process 

  • Condition Requirements: To qualify for a refund or exchange, items must be returned in their original, packaging and must be unused, free from damage, and not altered in any way.

  • Exceptions: Sale items, discounted products, or custom orders, including but not limited to torsion springs and logic boards, cannot be returned or exchanged.

  • Required Documentation: A copy of the original order receipt must accompany any returned merchandise to facilitate the process.

Return Shipping Guidelines

  • Shipping Costs: Please note that shipping fees are non-refundable. For orders that qualified for free shipping, the cost of the initial shipping will be deducted from your refund. Customers are responsible for all costs associated with returning the product.

  • Shipping Responsibility: You are free to choose your preferred method of shipping returns. It is your responsibility to ensure that returned items are delivered to us in their original condition, free of damage. We are not responsible for any loss or damage incurred during the return shipping process.

  • Return Address: All returns should be sent to:

    9705 Horton Rd SW Unit A100,

    Calgary, AB, Canada

    T2V 2X5

Process for Returning Merchandise

  1. Preparation: Please review our return policy carefully. Should you have any questions or require assistance with your product, contact us before initiating a return.

  2. Return Address: Ship your return to the address provided above, including a copy of your order for identification purposes.

  3. Processing Time: Allow us up to 5 business days from the receipt of your return to evaluate the items and process refunds. Once the return is approved, refunds will be credited to the original payment method within 5 business days.

For any questions or further assistance, do not hesitate to email us.

We are here to help and ensure your satisfaction with our products and services.